On today’s show, we discuss how to optimize operations within your organization.
Tommy Yionoulis has been in the restaurant industry for nearly his entire adult life. He has a BSBA from University of Denver’s Hotel Restaurant school in addition to an MBA. This former stand-up comic turned SaaS founder, has extensive experience helping businesses become more efficient and profitable through process, accountability, and data. He’s currently the Managing Director of OpsAnalitica, an Operations Analytics platform that focuses on managing and measuring daily team activities for large multi-unit businesses. Tommy believes that the next big technological disruptor event for many businesses is going to be implementing Operations Management software to shape the future of work and beat our competitors through better, more consistent daily operations.
Why do we need to optimize our operations?
We are not suffering from a lack of knowledge, but too much information and too many things to track. The human brain can only keep a few things in mind at a time. Leaders have already identified the things that they know they should do to stay on top of things, but they cannot translate that knowledge into consistent action at the location level. Often, an employee missing one step in the middle of a multi-step process will cause the process to fail.
What are the symptoms that indicate a problem? What is the trigger point?
Unfortunately, without implementing operations management software, an organization may not realize they have a problem. KPI indicators will lag. For instance, by the time the sales numbers indicate a problem, the business has been suffering for a while, and it may take years to win customers back.
How does the solution get you more instantaneous feedback? What is being measured and how does an organization know what action to take?
At the location level – It takes the guesswork out of running the business by scheduling a series of tasks and checklists.
At the upper level – It allows teams to be more effective and efficient. Corporate brings on people to manage multiple locations. The solution allows these managers to watch what’s happening in real-time. When there are issues, the solution alerts the managers.
How do you avoid “death by checklist”?
Checklists often need to be done at busy times, so they need to be focused and smart. Real-time collaboration can allow several people to check things together and be more efficient. Randomization helps ensure good coverage over a series of things that need to be checked as well.
How can a business promote adoption of the system?
Adoption is dependent upon the priority structure of the business. Part of the systems can be time-based to ensure things are done at the optimum time and promote accountability. Process and systems-driven businesses are the ones that succeed.
What are some of the key things a business should think about when wanting to optimize its operations?
- Get started soon. Let the data influence you over time to make it better. Don’t wait to figure it all out.
- Keep the process simple and track everything.
- Operations management is the next technological battlefield that we will all be in. In the multi-location business of the future, you’ll be collecting data from 5 places:
- Internet – social media
- Checklist platform
- The key will be to bring all of that information together and turn it into real-time actions that solve the problems that are affecting the customers. Jump in on an ops program to get the data and take it seriously.
Connect with Tommy Yionoulis