Project Recovery
Our client is the Australian division of a global food services and facilities management company that integrates catering, facilities management, employee benefits and personal and home services to create an improved quality of life for the people they serve.
What was the challenge?
Our client contacted us with concerns about the quality of delivery around their SuccessFactors / UKG Pro Workforce Management implementation.
- Assess the project management disciplines and quality of delivery around the implementation
- Improve project processes to ensure the client achieved the project objectives which were critical to successfully manage their large workforce.
- The project was critical to their employee engagement, maturing their business processes, and the first step to optimizing their workforce.
What we did…
We conducted a project health check that led to the client understanding that the project was being operated in silos without proper stakeholder engagement which was leading to rework and lack of quality in the solution.
- Conducted thorough stakeholder analysis
- Implemented project management disciplines to ensure delivery efficiency and effectiveness
- Engaged a partner to conduct and independent solution health check which identified significant quality issues with how the SuccessFactor’s solution was being configured
- Designed communications and OCM (Change Management) materials to help teams embrace the change, ensure effective implementation, and provide guidance for ongoing support
How did it do?
- Our health check processes resulted in a fit for purpose solution being built that had a lower cost of ownership.
- Business processes were able to be enforced through the configuration and workflows which provided more accurate data and adherence to corporate compliance
- Successful implementation allowed the company to avoid end of life challenges with current rostering system as well as change the way they paid to promote employee engagement. It also allowed for more functions to be pushed to managers and employees versus in the back-office departments.