Implementation of PMO for a major US based physician services company operating nationwide.

Our client was a US based physician services healthcare company and national hospital-based physician group with over 30,000 employees whose growth strategy was through acquisitions, doing over 6 acquisitions a year ranging from large to small acquisitions, that post merger had to be successfully integrated into the company’s operations.

What was the problem?

With so many diverse companies being acquired (from healthcare specific to technology centric and HR/Staffing oriented), they found themselves with diverse processes and multiple duplicative technologies:

What we did…

Supported multiple acquisitions including post merger integrations and setting up a PMO specific to this constantly moving component of the business, which included:

How did it do?

Creating standard processes and a playbook allowed for repeatable processes when new acquisitions occurred. This allowed for faster integration over time, with clear roles, responsibilities, deliverables and change management processes that aligned to the organization’s culture and overall strategy. Our PMO services continue to be leveraged by this organization and we are trusted delivery professionals to the IT and business leadership groups.

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